Many News Sites Have Shut Off Reader Comments. That Might Be A Mistake

Abuse, trolling, harassment, racism, misogyny—these are all real problems down in the comments, and they’re a symptom of wider problems: societal, yes, but also strategic. The current process goes like this: Journalist writes an article. Article is published. People write comments. Journalist peeks at the comments, and sees a lot of meanness and abuse (especially if they’re a woman, a person of color, or especially a woman of color). Journalist vows not to engage with such horrid readers. The organization listens to its journalists when they say that comments are worthless and puts fewer resources into them. The comments then get worse due to lack of engagement and strategy, leaving the space to a small number of argumentative types corralled by a tiny battled-hardened community team.

Article source here:Arts Journal