How did Uber’s ratings become more inflated than grades at Harvard? That’s the topic of a new paper, “Reputation Inflation,” from NYU’s John Horton and Apostolos Filippas, and Collage.com CEO Joseph Golden. The paper argues that online platforms, especially peer-to-peer ones like Uber and Airbnb, are highly susceptible to ratings inflation because, well, it’s uncomfortable for one person to leave another a bad review.
Article source here:Arts Journal
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